WHERE DO YOU SHIP TO?
We currently ship to the U.S. and Canada. We ship to all 50 U.S. states and APO/FPO addresses.
Shipping to Canada — see International Shipping: Canada below.
We will be adding new countries and locales soon. If you would like us to add yours, let us know!
HOW MUCH WILL IT COST TO SHIP MY ORDER?
ALL OUR U.S. ORDERS SHIP FREE! 😀
— All orders receive FREE Standard Shipping.
— Orders $70+ receive FREE Priority Mail Shipping.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We process orders Monday - Friday (holidays excluded). Most orders ship within 1-2 days from the order date.
PLEASE NOTE: Due to Covid-19, the USPS is experiencing delays in delivering orders. Do expect that after your order has shipped, it may experience carrier delays and take longer than usual to receive.
|FREE||FREE for orders $70+|
|1 - 5 business days (ship time)||1 - 3 business days (ship time)|
|2 - 7 business days (total time to receive order)||2 - 5 business days (total time to receive order)|
(Note: APO/FPO shipments often take significantly longer to arrive to their destination. Please see the USPS' Military Mail Transit Times page. AURA LUVR is not responsible for delays, additional fees, or delivery issues.)
It is your responsibility to make certain your shipping, billing, and payment information is accurate. If it is inaccurate or incomplete, your order will be delayed and may be cancelled. Please check, check, and recheck — we want you to get your goodies!
(Please note: AURA LUVR is not responsible for incorrect or inaccurate information as supplied by you.)
CAN I UPGRADE MY LESS-THAN-$70 ORDER TO PRIORITY MAIL?
Absolutely! Customers whose orders don't qualify for Free Priority Mail Shipping can choose to upgrade at checkout for $5.
HOW DO I TRACK MY ORDER?
Once your order ships, you'll receive a Shipping Confirmation email from us, which includes your tracking number.
You will also an receive an Out for Delivery email + a Delivery Confirmation email. We like to make sure you are in the loop!
HOW WE SHIP OUR PACKAGES:
We are an eco-protective + earth-conscious company — we send all your items together in one box, whenever possible, by default.
Full-size Master Healers + full-size Love Nuggets ship individually and separately from other items in your order (to keep them and their luxe gift boxes protected). These always ship free via USPS Priority Mail.
Some additional exceptions to the one-box rule include: very large orders, orders with multiple sizable items, and orders where you have explicitly purchased separate boxes.
— All our items come packaged as gifts — for you or the person you're surprising! Each one is a luminous experience. That's what an AURAGRAM is. Good Energy Inside to SURPRISE, DELIGHT, UPLIFT, + EMPOWER.
— 99% of our packaging is made with recycled materials, is recyclable, or both!
— Our materials are designed to be reusable in 1,000,000+ ways.
INTERNATIONAL SHIPPING: CANADA
HELLO, HELLO TO OUR FRIENDS IN CANADA! 😀
— We offer two shipping methods to Canada: USPS First Class Package International Service (flat-rate: $20 per package) + USPS Priority Mail International (flat-rate: $40 per package). Priority Mail generally arrives much faster.
— We process orders Monday - Friday (holidays excluded). Most orders ship within 1-2 days from the order date.
— Once your order ships, you'll receive a Shipping Confirmation email from us, which includes your tracking number. Both shipping methods offer excellent tracking information.
— You are solely responsible for payment of any customs fees, duties, and any additional local import fees. For questions specific to this, please contact your local customs agency.
— Because customs processing may delay packages 10 business days or more, we cannot guarantee delivery dates on international orders. In addition, please note that due to Covid-19, all carriers are experiencing unusual delays.
— It is your responsibility to make certain your shipping, billing, and payment information is accurate. If it is inaccurate or incomplete, your order will be delayed and may be cancelled. Please check, check, and recheck — we want you to get your goodies!
— Have more questions? Contact us! We are always here to help.
(Please note: AURA LUVR is not responsible for incorrect or inaccurate information as supplied by you. In addition, we assume no responsibility for carrier delays or delivery issues.)