FREQUENTLY ASKED QUESTIONS
IS YOUR SITE SECURE?
You bet it is. Our ENTIRE site is protected by SSL encryption technology. Look for the little green padlock icon and the "https://" in all our pages. Your information, privacy, and protection are very important to us. We’ve gone above and beyond the traditional, common practice of only protecting checkout pages — ALL our pages, content, and data are SSL encrypted.
WHICH PAYMENT METHODS DO YOU ACCEPT?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
CAN I CHANGE OR CANCEL MY ORDER?
We will try to modify or cancel your order if you contact us immediately after placing it, but we cannot make any guarantees. We begin processing orders as quickly as possible, so that our happy customers receive their items lickety-split. Email us right away and we will see what we can do.
WHAT HAPPENS IF I'VE ENTERED INCORRECT INFORMATION DURING THE ORDERING PROCESS?
It is your responsibility to make certain your shipping, billing, and payment information is accurate. If it is inaccurate or incomplete, your order will be delayed and may be cancelled. Please check, check, and recheck — we want you to get your goodies!
(Please note: AURA LUVR is not responsible for incorrect or inaccurate information as supplied by you.)
DO YOU OFFER COUPONS OR DISCOUNTS?
Our standard shipping (within the U.S.) is free — we think that’s a pretty neat bonus! For special offers + goodies that pop up here and there, make sure you join our Luminous List.
DO I HAVE TO PAY SALES TAX?
We are located in Los Angeles, California. We collect all applicable taxes as dictated by state and federal laws.
WHAT IF THE ITEM I WANT IS OUT OF STOCK?
1. Sign up to receive an email notification when your item is back in stock. (Sign-up form can be found on each individual product’s page.)
2. Receive happy email notifier.
3. Buy your item.
4. Explode with human-confetti joyousness!
WHO PROCESSES + PACKAGES MY ORDER?
The AURA LUVRs do! Everything you see here (and receive when you order from us) is the product of countless hours of work, thought, and love. We put Good Energy Inside everything we touch and into everything we do.
DO YOU HAVE A BRICK + MORTAR STORE?
All Aura Luvr products are available exclusively online at AURALUVR.com.
SEE OUR SHIPPING PAGE FOR DETAILED INFO
SENDING A GIFT ORDER:
SEE OUR GIFT ORDER PAGE FOR DETAILED INFO
HOW DO I FIND OUT ABOUT NEW PRODUCTS?
Easy-peasy: Sign up for The Luminous List + Follow us on Instagram!
WILL YOU BE ADDING MORE GEMSTONE TYPES?
Yes! Frequently. To infinity and beyond! Join The Luminous List so you don’t miss out.
If you have a gemstone you’d like us to add, do let us know!
WILL YOU BE ADDING CLOTHING?
Yes, very soon. And our tees are cool as polar bears, Antarctica, and cucumbers. Truth.
You’ll be first to know if you join The Luminous List!
WHERE CAN I LEARN MORE ABOUT YOUR GEMSTONES?
Right here: AURA LUVR’s oh-so-fun-to-read GEMSTONE MEANINGS, USES, + SYMBOLISM GUIDE!
WHERE CAN I LEARN MORE ABOUT AURAS + AURA COLORS?
Read our chock-full-of-intriguing-info AURA COLOR MEANINGS + GUIDE!
HOW DO I CARE FOR + CLEAN MY GEMSTONE?
Your gemstone needs you to take good, good care of it. You are its guardian.
Read our guide: HOW TO CARE FOR YOUR GEMSTONES.